How to Reach Us
General Enquiries
Contact: [email protected]
We check messages regularly and we'll get back to you as soon as we can.
Before you reach out, it's worth knowing what we can and can't do:
- We don't offer personalised gambling advice
- We can't step in on casino account disputes
- We don't deal with payment or withdrawal issues
For anything account-specific, you'll need to contact the casino operator directly. That's pretty much the only way those issues get resolved.
Press and Partnership Enquiries
Contact: [email protected]
If you're getting in touch about a partnership or media opportunity, it helps to include a few details upfront:
- What the enquiry is actually about
- Your company or organisation name
- Any relevant context or proposal specifics
What We Can Help With
There's actually quite a bit we're happy to assist with at Cleopatra Casino Play:
- Feedback on our published content
- Suggested corrections or updates you think we've missed
- Questions about how we approach our reviews and methodology
- General content-related questions
Reader input makes a real difference. It helps us stay accurate and keeps things transparent for everyone visiting the site.
What We Cannot Help With
We're an informational platform — not a casino operator. That's an important distinction. It means there's a kind of hard limit on what we're able to do, and that includes:
- Casino account access problems
- Payment or withdrawal disputes
- Disagreements over bonuses or wagering terms
- Verification or KYC holdups
- Individual gambling advice of any kind
All gambling transactions happen directly between players and operators. We're not part of that process, so we can't influence or intervene in it.
Response Times
We aim to get back to people in a reasonable timeframe, but response times can vary depending on how many messages we're dealing with. Spam, unsolicited promotions, and off-topic submissions won't get a reply — so it's worth making sure your message is actually relevant before hitting send.